Font/Monogram Styles
Can I choose a specific font for my personalized gift?
Please indicate Font Choices for each item by placing them in parenthesis following the name/message of the item.
Is there a limit to the number of letters I can have in the embroidered name?
Are there different monogram styles to choose from?
Thread Colors
How can I be sure my embroidery design choice will match my ribbon/fabric choice?
I really love a specific design, but I wish it were in a different color.
Special Order Items
I want to order an item from babycalla.com, but it is a 'Special Order' item. There is no button on the site to add it to my cart. How do I place my order?
Fabric Care
Shipping/Payment Info
How can I pay for my items?
How long does it take to ship my order?
How will I know when my order has shipped?
How are shipping charges calculated?
Shipping Charges
How do I place an order if I am shipping the items to multiple addresses?
Gift Orders
My order is a gift. Can I include a gift card or message?
Return Policy
What is the return policy?
Font/Monogram Styles
Can I choose a specific font for my personalized gift?
Yes! We offer the following four fonts for personalization:
Please indicate Font Choices for each item by placing them in parenthesis following the name/message of the item.
Place an "S" for script, "B" for block, "F" for fancy, and "C" for clean. For example, if you wanted something to be personalized with the name "Emily" in a script font, you would enter: Emily (S) If no font is specified at the time of order, your item will be personalized in the font that looks best for that particular item. We tend to use Clean font for boys, Script/Clean for girls, and Fancy/Script for baptismal cloths and other keepsake items. Email us at info@babycalla.com if you have any questions about font specification.
Is there a limit to the number of letters I can have in the embroidered name?
Names longer than 14 letters (including spaces) may require two lines for printing depending on the font used and available space on the item. If you are adding a name to a design that already includes words/phrases, your name or the words/phrases may be placed either above/below the design in order to guarantee that your item is aesthetically balanced. Please feel free to email us at info@babycalla.com with any questions, or to see if this applies to the item you are ordering.
Are there different monogram styles to choose from?
There are five different monogram styles to choose from. If no style is specified at the time of order, your item will be monogrammed in Plain or Bracket Monogram. Please specify the initials in the exact order that you would like them to appear on your item. See monogram examples.
| Three Letter Monogram: |
 |  |  |  |  |
| Fancy | Plain | Enclosed | Bracket | Ivy |
| Two Letter Monogram: |
 |  |  |  |  |
| Fancy | Plain | Enclosed | Bracket | Ivy |
Thread Colors
How can I be sure my embroidery design choice will match my ribbon/fabric choice?
Don't worry! We'll automatically substitute a lighter/darker shade of thread so that your design will match perfectly!
I really love a specific design, but I wish it were in a different color.
No Problem! We can easily substitute a different thread color at no charge. Please email your color substitution request prior to placing your order, to be sure we have your color choice in stock.
Special Order Items
I want to order an item from babycalla.com, but it is a 'Special Order' item. There is no button on the site to add it to my cart. How do I place my order?
Special Order items can be purchased by emailing us and letting us know that you'd like to place an order for that item. We will send you a return email requesting the necessary information required to make the item. In addition, we will also include a PayPal button which you can click to place your order.
Fabric Care
We prewash and dry all fabrics to reduce shrinking in a dye-free, fragrance-free detergent that is safe for sensitive skin. We recommend that you machine wash your items in cold water and tumble dry medium for best results.
Shipping/Payment Info
How can I pay for my items?
We accept Visa, MasterCard, American Express, Discover and PayPal.
How long does it take to ship my order?
All items are custom made to order. Please allow 7-10 days for order completion and 2-3 days for shipping. We ship all standard orders via USPS Priority Mail. If you need an item sooner, please contact us at info@babycalla.com or 508-527-3555. Additional fees may apply for rushed orders. Shipping via UPS is available for extremely urgent deliveries.
How will I know when my order has shipped?
You will be notified by email when your order has shipped.
How are shipping charges calculated?
Shipping charges are calculated based on your Order Total. EVERY Baby Calla item is gift wrapped in a cellophane bag or cellophane wrapping paper, and is tied with ribbon. We do not charge handling fees, and we reuse shipping boxes and packing materials to keep costs low, and to help preserve the environment. Separate shipping fees will be charged if you are shipping to more than one address.
Shipping Charges
| Up to $20.00 | $6.00 |
| $20.01-$49.99 | $7.00 |
| $50.00-$99.99 | $8.00 |
| Over $100.00 | FREE |
| Gift Baskets | FREE |
| Diaper Cakes | Quoted at time of order |
How do I place an order if I am shipping the items to multiple addresses?
If you are shipping to multiple addresses, you have the option to place multiple orders for each Ship To address online, or you can contact us via email at info@babycalla.com and request a Buy Now button. Please include all of the required information in the email (shipping information, item description, names, fabric etc), and we will send you reply email that contains a PayPal "Buy Now" button. This button will take you directly to the PayPal checkout screen and allow you to complete your transaction in one easy step. You will be charged separate shipping fees for each Ship To address.
Gift Orders
My order is a gift. Can I include a gift card or message?
EVERY Baby Calla item is gift wrapped in a cellophane gift bag or cellophane wrapping paper, and is tied with ribbon at no extra charge. If your order is a gift, we will gladly include a personalized gift card too! Be sure to indicate your gift card message in the Additional Info section at checkout.
Return Policy
What is the return policy?
Personalized items are NOT returnable, due to the personalized nature of the products. We cannot resell an item that has been embroidered with a name. Please be sure that you have the name/monogram correct before placing your order. In the event that you are unhappy with an item you have received, or feel that it is defective in some way, please email us promptly so that we can work together to resolve this issue.
